As the first point of contact for customers at First National Real Estate Burnie, Hayley is both friendly and attentive. Hayley comes to First National Burnie with a strong background in customer service being from working in hospitality. Her dealings with a diverse range of people makes her a perfect fit for her busy role as receptionist. She understands and appreciates the importance of excellent communication skills, a high level of organization and creating a positive first impression for clients by providing a welcoming environment. Hayley sees herself moving up in the real estate industry as her knowledge and experience grows.